Bank Audi Pioneers Real-time Video Technology in Lebanon
NCR Interactive Teller software helps Bank Audi work toward a smarter branch strategy with new video-led, remote assistance technology to deliver teller services
Beirut, June 9, 2015 - Bank Audi has announced that it has chosen interactive video technology from NCR Corporation (NYSE: NCR) to deliver extended teller services to their customers in Lebanon. Bank Audi launched their first NCR Interactive Teller at their Novo Palladium branch in Bab Idriss – Beirut. Interactive Teller allows bank customers to conduct transactions with a live, remote teller over an ATM.
With NCR Interactive Teller, customers can perform banking transactions, manage their accounts, deposit and cash cheques, deposit and withdraw cash, pay bills, transfer money to a Bank Audi account, and get live assistance through video conferencing with personal tellers.
“Customers always expect the best from Bank Audi, which is why we leverage state-of-the-art technology to optimise service quality and customer satisfaction,” said Mr. Marc Audi, General Manager – Bank Audi Lebanon. “With NCR Interactive Teller, we are actually increasing access to banking services using technology, while maintaining the comfort of human interaction. This will give our employees more time to better serve customers with more complex banking needs, and allow us to offer our clients the convenience they need every day of the year.”
NCR Interactive Teller enables a centrally located teller to take full remote control of all modules on the device while engaging the customer over two-way real-time video conversation, delivering a highly personalized experience. Video interaction and teller-assisted transaction processing can reduce operating costs by enabling tellers at a remote central location to operate units deployed across multiple sites. With Interactive Teller, bank employees connect with their customers in a face-to-face, highly personal engagement – often outside of normal banking hours.
“Bank Audi is taking an innovative approach to better service its customers by giving its branch employees disruptive technology that caters for deeper customer interactions and allows them to behave as financial consultants rather than spending most of their daily time on rudimentary items such as handling cash and cheques”, said Fawzi Ghazaley – NCR Country Manager, Sales.
The objective is better customer servicing with more convenient banking hours extending over 7 days a week until 7:00 pm. At the same time, the efficiency and security created through the centralization of tellers serving ITMs enable Bank Audi to deploy new branch network strategies and transform their branch locations into more effective service and sales environments.
About Bank Audi sal
Bank Audi is a regional group with a universal banking profile. The Bank offers universal financial products and services including Corporate, Commercial, Individual and Retail, and Private Banking services, in addition to Investment Banking and On-line Brokerage services. As at end-March 2015, Bank Audi’s consolidated assets reached USD 41.5 billion, principally driven by private customers’ deposits of USD 35.1 billion, with shareholders’ equity reaching USD 3.4 billion. Bank Audi’s group staff headcount exceeds 6,000 employees and its shareholders’ base encompasses more than 1,500 holders of common shares and/or holders of Global Depositary Receipts (GDRs) representing common shares.
Bank Audi ranks first among Lebanese banks and is positioned in the inner circle of top regional banking groups. Its shares are listed on the Beirut Stock Exchange. Its GDRs are listed on both the Beirut Stock Exchange and the London Stock Exchange.
For more information, please visit www.bankaudi.com.lb
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
NCR News Media Contact
Rakesh Aulaya
NCR Corporation
+91 22619 54583
[email protected]
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting, and running technology platforms for self-directed banking, stores, and restaurants. NCR is headquartered in Atlanta, Georgia, with 35,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR VOYIX transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.
This release contains forward-looking statements. Forward-looking statements use words such as “expect,” “anticipate,” “outlook,” “intend,” “plan,” “confident,” “believe,” “will,” “should,” “would,” “potential,” “positioning,” “proposed,” “planned,” “objective,” “likely,” “could,” “may,” and words of similar meaning, as well as other words or expressions referencing future events, conditions or circumstances. Statements that describe or relate to NCR’s or NCR VOYIX’s plans, goals, intentions, strategies, financial outlook, NCR’s or NCR VOYIX’s expectations regarding the Spin-Off, NCR’s or NCR VOYIX’s intention to consummate the offering and issue the Notes or the intended use of proceeds from the offering of the Notes and enter into the new senior secured credit facilities, and statements that do not relate to historical or current fact, are examples of forward-looking statements. Forward-looking statements are based on our current beliefs, expectations and assumptions, which may not prove to be accurate, and involve a number of known and unknown risks and uncertainties, many of which are out of the NCR’s and NCR VOYIX’s control. Forward-looking statements are not guarantees of future performance, and there are a number of important factors that could cause actual outcomes and results to differ materially from the results contemplated by such forward-looking statements. Additional information concerning these and other factors can be found in NCR and NCR VOYIX’s filings with the U.S. Securities and Exchange Commission, including NCR’s most recent annual report on Form 10-K, most recent quarterly report on Form 10-Q and current reports on Form 8-K and NCR VOYIX’s registration statement on Form 10, most recent quarterly report on Form 10-Q and current reports on Form 8-K. Any forward-looking statement speaks only as of the date on which it is made. Neither NCR nor NCR VOYIX undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Michael Nelson
NCR Corporation
678-808-6995
[email protected]
Scott Sykes
NCR Corporation
[email protected]