NCR Voyix Channel Services
Connect and extend the branch
Break free from channel silos and experience seamless in-person, remote and digital transaction services.
Breaking down barriers
One platform
Our platform features a robust API library with 70+ pre-built integrations to accelerate time to market while enabling client partners to experience an average of 18-35% in sales conversion boost across their products.
Transform your technology
Our open, extensible platform replaces aging applications, enabling you to quickly add and extend services to meet evolving needs.
- API and microservices framework supports shared services for seamless connectivity across channels and modes
- Shared UI/UX development and design resources enable consistency across digital and physical channels
- Cloud-first architecture brings improved performance, reliability and scalability
Reinvent customer service
A more intuitive and responsive UI enables faster service delivery and cross-channel support.
- Streamlined and consistent navigation that supports full-service, assisted and self-service options, including digital banking, call center, remote teller via ITMs, enhanced ATM services and in-branch teller (including prestage services)
- Joining physical and digital touch points allows staff to engage with users in a multimodal capacity, whether remotely via video on an ITM or in person at the branch
Optimize efficiencies
Our cloud-enabled digital capabilities help drive automation and reduce the need for infrastructure investments.
- Faster transaction times allow staff to focus on higher-value connections
- Full-service branch operating expenses decrease
Technology transformation
- Open, extensible platform designed to replace aging banking applications
- Modernize with API frameworks and containerized microservices to provide seamless multimodal and multichannel connectivity supporting shared services
- Common UI development tools and common UX design systems support consistency and shared resources across both digital and physical channels
- Cloud-first architecture improves performance, reliability and scalability
Innovate and expand
- Progressively add or extend services fast to meet changing banking needs
- Transform your branch designs and extend your branch reach with more customer engagement touchpoints and remote service offers that target local needs
- Respond quickly to market changes using modern continuous deployment pipelines
Reinvent customer service
- Continuous service delivery supporting full, assisted, and self-service options including:
- ~~In-branch teller, concierge including prestage services
- ~~Enhanced ATM services
- ~~Remote teller via ITMs
- ~~Call center
- ~~Digital banking
- Converging physical touchpoints with digital channels allows staff access to the customer in a multi-modal capacity whether:
- ~~Remote via video on an ITM with extended self-service transaction sets
- ~~In-person in a branch with a traditional teller or tablet-enabled associate
- Use more intuitive and responsive user interfaces for faster delivery of service
Optimize efficiencies
- Faster transaction times free staff to support higher value customer interactions
- Operating expenses associated with full-service branches decreases
- More cloud-enabled, digital capabilities drive more automated processes and less infrastructure investments
Channel Services
Branch teller
Provide a flexible, open and extensible in-branch system that supports card authorization, cash, check, administration and more—and enables your staff to view everything your users do.
Prestage transactions
Enable on-demand, order ahead purchases from a mobile app, such as cash and coin, allowing consumers, small businesses and merchants to place orders 24/7 and pick up at a fast teller lane or secure locker.
Imaging & remote deposit
Offer consumers and businesses a better check depositing experience using a single enterprise remote deposit capture hub, allowing them to deposit checks virtually anywhere.
Interactive
Give your users flexibility and choice in how they transact with you by extending the branch with enhanced self-service capabilities through the ATM and on-demand assistance to engage staff when needed.