NCR Voyix 2025 Commerce Experience Report eBook
Consumer shopping and dining trends shaping the commerce experience
In our second annual survey, NCR Voyix surveyed US consumers to gain insights into their shopping and dining behaviors across grocery stores, fuel convenience stores and restaurants. This report highlights the evolving trends and consumer expectations shaping these sectors.
Discover key insights on evolving consumer behavior
Dive deep into the latest trends shaping how consumers interact with retailers and restaurants, from loyalty program preferences to payment methods and dining choices. Download the report now to better understand the today's rapidly changing marketplace and to gain a competitive edge in attracting today's shoppers and diners.
Key concepts
The 2025 Commerce Experience Report by NCR Voyix highlights the evolving shopping behaviors of American consumers. It details a growing preference for in-store shopping and self checkout options.
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AI is changing the retail landscape
Artificial intelligence is streamlining customer experiences, reducing shrink and improving operational efficiency through smarter self-checkout systems and enhanced inventory management.
Loyalty programs are gaining traction
As consumers grapple with rising costs, loyalty programs are becoming essential tools for both savings and brand retention, encouraging repeat visits and deeper customer engagement.
Technology equals convenience
Retailers and restaurants are leveraging tech solutions to prevent shrink and simplify checkout. They’re also meeting consumer demand by offering grab-and-go meals, quick-service dining and flexible payment options.
Download the eBook for a deeper dive into the data and trends
About the 2025 Consumer Experience Report: NCR Voyix commissioned a blind survey of American consumers in November of 2024 to understand how dining, grocery and fuel convenience purchase behaviors are changing. The margin of error for this survey is plus or minus +/-4%.
COMPANION INFOGRAPHIC
All the report data at a glance
As a bonus, you'll get our 2025 Commerce Experience Report infographic with more data and insights in an easy-to-digest visual that can help you make sense of the trends and where consumers are spending their money.
Download the infographic