Customer and developer tools

Find everything you need to stay up and running, whether you’re looking for customer support portals, developer resources, information products, or other services, we’re here to help.

Customer portal

Access your customer account information, invoices and order history details, service applications and more.

Customer login

Register for an account

Customer Portal Training

Learn the essential to get started using NCR Voyix Customer Portal.

Access training materials

Developer portal

Find APIs, test environments and examples to help retailers and restaurants build and extend modern commerce experiences.

Developer login

Information products

Find retail and restaurant information products, including guides for our software, hardware and more.

Access information products

Service and support

Get efficient access to technology support, 24 hours a day, seven days a week through our global support site: NCR Voyix @ Your Service.

Get support

Incident status

Drivers and patches

Find BIOS Files, Firmware, Drivers, and Support Tools for Retail and Restaurant Hardware Products.

Go to Drivers and Patches page

Contact us

864 Spring St NW, Atlanta, GA 30308

1-800-225-5627 (US)

Contact us

864 Spring St NW, Atlanta, GA 30308

1-800-225-5627

1-937-445-1936 (Global)

Sales & Service

Call: 1-800-225-5627 (US)

Outside the U.S.: 1-937-445-1936

Restaurant Sales: 1-888-679-7147

‍Retail Sales (New Sales Only): 1-844-240-7256

Payment Procesing Sales -Retail:
Payments.Retail [at] ncrvoyix.com

Payment Procesing Sales -Restaurants: Payments.Restaurant [at] ncrvoyix.com

Support

Services: 1-800-225-5627, option 1

Silver Essentials and Aloha Cloud by NCR Voyix Support: 877‑270‑3475

Aloha by NCR Voyix Support:

West Region: 844‑263‑0298‍
North Region: 844‑263‑0147‍
Southeast Region: 844‑249‑9602

Customer Support for Retail Products:

Retail Software Support: 1-800-533-2277‍
Counterpoint: Please contact your assigned partner. Thank you.

Customer Support for Payments:

Payment Processing: ‍1‑800‑834‑4405
Assist.Payments [at] ncrvoyix.com
Voyix Connect: 1-800-433-0355
VoyixConnect.Support [at] ncrvoyix.com

Other

Incident Status Lookup: Click Here

NCR Foundation / Charity Inquiries foundation.administrator [at] ncrvoyix.com

Legal Department law.notices [at] ncrvoyix.com

‍

Accounts Payable

For the U.S, Canada, Central and Latin America - NCRAMERICASCLA.AccountsPayable [at] ncrvoyix.com

‍For Europe, Middle East and Africa - NCREMEAANDWARSAW.AccountsPayable [at] ncrvoyix.com

For Asia and Pacific Region - NCRAPAC.AccountsPayable [at] ncrvoyix.com

‍

HR

Current/former employee, W-2, Payroll Global.HRCentral [at] ncrvoyix.com

‍

Employment Verification

1-800-367-2884 (NCR Voyix company code: 20289)

If the employee's record cannot be found, email Global.HRCentral [at] ncrvoyix.com

Careers: Click Here

‍

Investor Relations

800-627-2303

InvestorRelations [at] ncrvoyix.com

investor.ncrvoyix.com

‍

PR-Media Relations

media.relations [at] ncrvoyix.com

www.ncrvoyix.com/newsroom

‍

Vendors/Suppliers

www.ncrvoyix.com/about/suppliers

‍Become a Supplier: Click Here

Technical Support

For technical support assistance, please visit the Support section on the left-hand side of this page, where you will find the appropriate support telephone numbers. Please contact the relevant support team directly, as technical support requests cannot be submitted through the Contact-Us form. Thank you.

Customer Portal Support
(formerly MyNCR)

Please contact Customer Portal Administrator for immediate assistance
Please visit Customer Portat to login

On the Customer Portal's login page, you will see 2 options available:

Accounts Receivable

Please call 1-800-225-5627, option 3. Their working hours are Mon - Fri 8AM - 8PM US Eastern time. Also, please check your invoice for the contact email address of your Account Collector, so that you can email them directly.

Thank you.

Drivers & Patches Support

Please visit: https://www5.ncrvoyix.com/support/support_drivers_patches.asp. In case the information you are looking for is not available on this website, please contact your account support, or assigned help desk directly.

Thank you.

Accounts Payable

Please send us an e-mail:
For the U.S, Canada, Central and Latin America - [email protected]
‍For Europe, Middle East and Africa - [email protected]
‍For Asia and Pacific Region - [email protected]

Thank you.

PR / Media Relations

Please e-mail us at [email protected] for your inquiry.
Newsroom: www.ncrvoyix.com/newsroom

Thank you.

Investor Relations

Please call our transfer agent, EQ Shareowner Service, their telephone number is 1-800-627-2303.
Alternatively, you can e-mail us at [email protected] or visit our website: investor.ncrvoyix.com.

Thank you.

Vendor / Supplier Relations

Please visit: www.ncrvoyix.com/about/
suppliers

To apply to become NCR Voyix vendor or supplier, click on Become an NCR Voyix Supplier, then enter your e-mail address to get a one-time access code to start.
‍

Please note: The QLID should be the person our new potential supplier is working with to onboard. If the person is someone from the business, the QLID of the person receiving the product / services should be entered. Please obtain the QLID from your NCR Voyix point of contact. In case your product / service has not been requested by someone from the business, unfortunately, it is not possible to register.

‍
‍Thank you for understanding.

NCR Foundation / Charity Inquiries

Please e-mail NCR (Voyix) Foundation at [email protected].

‍Thank you.

Legal Department

Please e-mail us at [email protected].
Please note that our Legal team is communicating only by e-mail and that there is no telephone line available.

‍Thank you.

Human Resources

Current/former employee, W-2, Payroll
‍Please send an email to [email protected].

Employment Verification
‍Employment verifications are handled by a third party - the Work Number. Please call 1-800-367-2884 (NCR Voyix company code: 20289). If the employee's record cannot be found at the Work Number, please email us at [email protected].

‍Career/Jobs
‍Please apply online at https://www.ncrvoyix.com/careers.

‍Thank you.

ATM Support

In September 2023 NCR has separated into two separate and distinct companies: NCR Voyix (retail and restaurant POS) and NCR Atleos (ATM).

Please visit NCR Atleos website (https://www.ncratleos.com/) and contact them directly.

‍‍Thank you.

Antique Cash Registers / History

Please contact:

The Montgomery County (Ohio) Historical Society / Dayton History
Telephone: 1-937-228-6271 or 1-937-293-2841
E-mail: [email protected]
‍Website: www.daytonhistory.org

‍For antique cash registers, please also check National Cash Register Sales & Service website: www.myoldncr.com.

‍‍Thank you.

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