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Managed services to resolve issues fast, increase uptime and availability

Keep your tech running at its best with our end-to-end service solutions.

Comprehensive technology support for retail and restaurant

Let us manage your technology touchpoints from end-to-end so you can focus on running your store or restaurant. We tailor IT support and solutions to your precise business needs, ensuring your technology platform is optimized and well-maintained, whether you’re using our technology or not.

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Maximize uptime and simplify operations

Our experts can help you run NCR Voyix and third-party technology easily, all through a single point of contact. Our specialized desk and maintenance services keep your technology up and running so you can serve your customers without interruption.

Wall-to-wall service desk

A global, 24/7 service desk that proactively monitors and resolves issues across your entire—helping prevent disruptions and maintain consistent performance at every location. Delivered through:

‍Single point of contact for all hardware, software, and network issues across locations‍
Proactive monitoring and AI‑driven automation that resolves issues before they impact operations
‍80%+ remote resolution to reduce downtime and avoid unnecessary site visits
Centralized incident, problem, and change management aligned to ITIL best practices
360° operational visibility with real‑time insights into asset health and performance

Maintenance Services

We’ll help you repair, restore and maintain your tech with:

Multi-vendor hardware maintenance: support and maintenance of all the devices in your restaurant or store—including non-NCR Voyix devices
On-site and preventative maintenance: skilled technicians that can be deployed to your locations to fix any problem
Depot services: centralized management of repair and return of hardware devices with multiple service models

Beyond managed services

Need help getting started? Through our deployment services, we deliver a seamless path from planning to go-live, ensuring retail and restaurant technology is implemented efficiently and ready to perform at scale.

Explore deployment services

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Resources to help you accelerate your business

Discover real-world insights, news and guidance.

View all resources

Retail

5 min read

Why Compliance and Age Verification Are the Next Frontier of Frictionless Commerce

As convenience and fuel retail becomes increasingly digital, compliance can no longer remain a manual exception within the customer journey. Retailers need age assurance solutions that integrate directly into checkout workflows.

Why Compliance and Age Verification Are the Next Frontier of Frictionless Commerce

Retail

5 min read

Retail Innovation Shouldn't Require Reinvention

Retailers face constant pressure to launch new customer experiences, expand loyalty programs, introduce new payment capabilities, and respond to evolving consumer expectations. The challenge is not generating new ideas. It's creating an operating foundation that allows innovation to happen without disrupting the business.

Retail Innovation Shouldn't Require Reinvention

Retail

5 min read

Beyond legacy bottlenecks: Unlocking faster technology development velocity for convenience and fuel retail

A modern, microservices-based platform decouples these core services, enabling engineering teams to deploy updates independently and increase the pace of innovation through incremental, continuous enhancements.‍

Beyond legacy bottlenecks: Unlocking faster technology development velocity for convenience and fuel retail

Retail

5 min read

Minimal operational friction: Why convenience and fuel leaders choose to modernize on an open platform

Pilot selected NCR Voyix and its modern microservices architecture as the foundation for its large-scale point-of-sale modernization, with operational continuity a key priority.

Minimal operational friction: Why convenience and fuel leaders choose to modernize on an open platform

Restaurant

5 min read

How to turn restaurant data into faster decisions across all locations

Drowning in restaurant data? The fix is simpler than it sounds. Put your POS, labor, inventory and menu data on one unified commerce platform.

How to turn restaurant data into faster decisions across all locations

Retail

5 min read

How convenience retailers can create seamless fuel-to-store experiences that keep customers coming back

The best convenience retail experiences happen when fuel, store, foodservice, loyalty and digital channels operate from the same data. With a platform, retailers can see what's happening across the forecourt, inside the store and in the kitchen in real time. That visibility helps teams move faster, keep products available, deliver more relevant offers and create a smoother experience from pump to purchase.

How convenience retailers can create seamless fuel-to-store experiences that keep customers coming back

Accelerate New Possibilities

See how NCR Voyix can help your business accelerate new possibilities for your operations and experiences.

Get in touch