Resources

In today’s evolving retail landscape, experiences are often a key differentiator for customers and employees alike. Nowhere is that truer than when it comes to accessibility; instead of treating inclusive design as something to comply with, retailers today have begun to understand accessibility as a core value of both customer and employee experiences.

Our 2025 Commerce Experience Report offers a comprehensive look into the evolving shopping and dining behaviors of US consumers. This year's report highlights several significant trends across grocery stores, fuel & convenience stores and restaurants.

Over the last few decades, self-checkout in stores has gone from being a novelty to the norm. Now, it’s a vital part of the shopping experience for many customers.

Online ordering can be the deciding factor in whether customers come to your restaurant or visit one of your competitors instead, so it's important to meet potential customers where they are. Social media is effective in community building, but one of the first (and best) places to reel guests in is through a search engine.

In the retail world, peak season is the time of the year when consumer spending skyrockets— and, as such, it represents a golden opportunity for stores to boost sales and win market share. During times of increased demand, making sure that store operations run smoothly is essential, but the real magic of ensuring a store’s success starts months earlier.

At the National Restaurant Show this year, we saw a few recurring themes regarding what’s new, exciting and innovative in the restaurant industry. From artificial intelligence to kitchen robotics, restaurants are working to stay at the cutting edge of technology to gain valuable insights and provide their customers with the best possible experience.

In a retail market that’s becoming more and more competitive, quick, cost-effective innovation can be the single factor that separates retailers from their competitors

When it comes to chargebacks by customers disputing a purchase, retailers may feel like they’re at the mercy of always having to pay them. And when it comes to fraud, including friendly fraud, it can be a hard, costly pill to swallow. But with some best practices and knowledge, retailers are in a better position to reduce and refute chargebacks.

There are multiple key factors in what makes a drive-thru experience stellar. With all the challenges in todays environment, how can you still focus on speed of service and guest convenience?