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Managed Services 

Keep your restaurant tech running at its best 

A comprehensive wall-to-wall service solution​, agnostic of NCR Voyix tech.   

Single point of contact and wall-to-wall partner

We can offer a comprehensive wall-to-wall service solution including remote, service desk and field service delivery, whether you are using our tech or not.

Expertise to simplify your operations

We can run NCR Voyix and third-party technology through reactive and proactive services delivered by the people, processes, knowledge and tools which keep your technology operating at its best.

Maximize uptime

We can repair, restore, and actively maintain your technology to ensure continuous availability of your infrastructure, so you are ready to serve your customers.

Our scale

We co-create experiences with the world’s leading retailers, restaurants, and financial institutions. Our consulting experts are backed by our 130+ years of leading the industry.​

XM

Service requests resolved remotely each year

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Consumers supported

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Devices from over X vendors serviced by 
NCR Voyix

First-rate

Service centers

What we offer

Connected service desk

Rely on us as your single point of contact for your service desk needs with incident ownership creation until resolution.

  • Our 24/7 helpdesk supports ITIL-based services for both NCR Voyix and non-NCR Voyix technology, including incident management, problem management and change management
  • Access to NCR Voyix via phone, web, chat, email, mobile and EDI is available
  • A connected system management gives you enriched data and persona-based dashboards that provide vital information on your performance

Hardware and software maintenance

We can be your one point of contact to repair, restore and maintain your tech to drive continuous availability and minimize site disruption.

  • Depot services: centralized management of repair and return of hardware devices with multiple service models
  • On-site and preventative maintenance: skilled technicians that can be deployed to your locations to fix any problem
  • Multi-vendor hardware maintenance: support and maintenance of all the devices in your restaurant—including non-NCR Voyix devices

Talk to an expert

Contact our customer service desk for more information on how to buy or to get support.

Sales & Service

Call: 1-800-CALL-NCR VOYIX (1-800-225-5627) US

Outside the U.S.: 1-937-445-1936

Restaurant Sales: 1-888-679-7147

Retail Sales (New Sales Only): 1-844-240-7256

Government Sales: [email protected]

Service: 1-800-CALL-NCR

Support

NCR Silver or Aloha Cloud Support: 877‑270‑3475

NCR Aloha Support for Small Business:

Texas Region: 844‑263‑0305

West Region: 844‑263‑0298

Northeast Region: 844‑263‑0190

Central Region: 844‑263‑0147

Southeast Region: 844‑249‑9602

Customer Support for Retail Products:

General Retail (Power Warehouse, Counterpoint) software support: 1‑800‑533‑2277

Retail POS (RPOS terminals) software support: 1‑800‑CALL‑NCR

Customer Support for Financial Products:

ATM & ITM Software Support: 1‑800‑262‑7782

Customer Support for Stadium and Venue Products:

Venue Support Team: 1‑800‑454‑8444

Customer Support for Payment Processing:

Payment processing:
1‑800‑834‑4405
[email protected]

Government & Utilities:
[email protected]

Financial Institutions - Partners:
[email protected]

TruRating or Survey information:
1‑855‑965‑1960
[email protected]

Other Contacts

Incident Status Lookup: Click Here
Careers: Click Here
Become a Supplier: Click Here
Investors: 1‑678‑808‑6995
Media: [email protected]

Thank you!

Thanks for contacting NCR VOYIX! We’re connecting your inquiry to a team member best equipped to help you. They will reach out as quickly as possible.

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All the capabilities you need to run your restaurant wall-to-wall.

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