Ion Bank expands its use of NCR interactive video technology
Connecticut bank sees success from initial deployment of software-based solution and expands NCR Interactive Tellers to new locations
DULUTH, Ga., July 21, 2014 — Ion Bank, a community bank serving customers in Connecticut, is increasing its use of interactive video technology from NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies.
Since the bank introduced the technology in its Wallingford location in 2012, Ion Bank customers have responded positively to use of the technology that lets them perform a full range of teller transactions with a live teller via video. In response, Ion Bank has added four additional NCR Interactive Teller units to two branches in Waterbury and Oxford.
With NCR Interactive Teller, a live teller takes remote control of the device while engaging the customer over two-way video, providing a personalized experience. The solution provides live teller services for clients who want the human touch, and also offers more services than can be conducted on an ATM or other self-service devices. For instance, customers can perform secure transactions without using a traditional ATM card and, like branch tellers, remote tellers can provide cash beyond ATM limits, assist in mortgage payments, transfers, and more.
Ion Bank’s interactive tellers work out of the New Haven Road location in Naugatuck and can support customers at any of the bank’s six Interactive Teller units. Video collaboration and transaction processing can both reduce operating costs by centralizing tellers across multiple branches, while still connecting customers and tellers in a face to face, highly personal engagement. This expansion of NCR Interactive Teller has also freed branch staff to focus on the service needs of customers visiting the branch.
“Our customers have responded enthusiastically to this technology,” said Dawn D. Orsini, Vice President of Retail Banking, Ion Bank. “This is a great opportunity to give our customers the added convenience of longer banking hours. Our interactive Tellers enable us to leverage the latest technology with the traditional banking experience. It was a natural step to expand our use of this technology to additional locations throughout our service area.”
Through Interactive Teller, Ion Bank is able to extend teller service hours even after the branch is closed, now offering teller availability from 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 3 p.m. Saturday, an additional 27 hours of banking services per week.
“NCR Interactive Teller is changing the way consumers bank and helping our customers meet the needs of the consumer,” said Jed Taylor, vice president and general manager, NCR Interactive Services. “Through assisted-service technology such as Interactive Teller, consumers are banking at times convenient to them while maintaining a personal touch with their bank.”
Assisted service allows consumers to receive all the benefits of self-service convenience and accessibility with the added benefit of personal staff interaction. Of the more than 100 financial institutions that have implemented assisted-service strategies globally, 98 percent chose NCR(1).
About Ion Bank
Ion Bank, a wholly owned subsidiary of Ion Financial, MHC, has been serving customers throughout Connecticut’s Greater Naugatuck Valley and central Connecticut since 1870. Locally owned, the bank is committed to helping customers as well as the community at large. Ion Bank offers personal banking, business banking and financial services at its 17 branch locations. For more information, visit ionbank.com or call 203.729.4442. You can “Like Us” on Facebook at facebook.com/ionbank and “Follow Us” on Twitter at twitter.com/ion_bank.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Web sites: www.ncr.com, www.ncrsilver.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
Notes
(1) Based on NCR estimates
NCR News Media Contact
Jeff Dudash
NCR Corporation
919.435.6976
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Ion Bank News Media Contact
Craig W. Porter
VP – Director of Marketing
Ion Bank
203.720.5356
[email protected]
NCR Corporation (NYSE: NCR) es líder en la transformación, conexión y ejecución de plataformas tecnológicas para bancos, tiendas y restaurantes autodirigidos. NCR tiene su sede en Atlanta, Georgia, y cuenta con 35 000 empleados en todo el mundo. NCR es una marca comercial de NCR Corporation en los Estados Unidos y en otros países.
NCR VOYIX Corporation (NYSE: VYX) es un proveedor líder mundial de soluciones de comercio digital para los sectores minorista, de restaurantes y de banca digital. NCR VOYIX transforma las tiendas minoristas, los sistemas de restaurantes y las experiencias de banca digital con capacidades de SaaS y servicios integrales y basadas en plataformas. NCR VOYIX tiene su sede en Atlanta, Georgia, y cuenta con aproximadamente 16 000 empleados en 35 países de todo el mundo.
Este comunicado contiene declaraciones prospectivas. Las declaraciones prospectivas utilizan palabras como «esperar», «anticipar», «perspectiva», «pretender», «planificar», «confiar», «creer», «será», «debería», «podría», «potencial», «posicionamiento», «propuesto», «planificado», «objetivo», «probable», «podría», «podría» y palabras de significado similar, así como otras palabras o expresiones que hacen referencia eventos, condiciones o circunstancias futuros. Declaraciones que describen o se relacionan con los planes, objetivos, intenciones, estrategias o perspectivas financieras de NCR o NCR VOYIX con respecto a la escisión, la intención de NCR o NCR VOYIX de consumar la oferta y emitir los Bonos o el uso previsto de las ganancias de la oferta de los Bonos y celebrar las nuevas líneas de crédito senior garantizadas, y declaraciones que no estén relacionadas con hecho actual, son ejemplos de declaraciones prospectivas. Las declaraciones prospectivas se basan en nuestras creencias, expectativas y suposiciones actuales, que pueden no resultar precisas, e implican una serie de riesgos e incertidumbres conocidos y desconocidos, muchos de los cuales están fuera del control de NCR y NCR VOYIX. Las declaraciones prospectivas no garantizan el rendimiento futuro, y hay una serie de factores importantes que podrían hacer que los resultados y los resultados reales difieran sustancialmente de los resultados contemplados en dichas declaraciones prospectivas. Puede encontrar información adicional sobre estos y otros factores en las presentaciones de NCR y NCR VOYIX ante la Comisión de Bolsa y Valores de los Estados Unidos, incluido el informe anual más reciente de NCR en el formulario 10-K, el informe trimestral más reciente en el formulario 10-Q y los informes actuales en el formulario 8-K y la declaración de registro de NCR VOYIX en el formulario 10, el informe trimestral más reciente en el formulario 10-Q y los informes actuales en el formulario 8-K. Cualquier declaración prospectiva se refiere únicamente a la fecha en que se hace. Ni NCR ni NCR VOYIX asumen ninguna obligación de actualizar o revisar públicamente ninguna declaración prospectiva, ya sea como resultado de nueva información, eventos futuros o de otro modo.
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Sarah Jane Schneider
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Contacto con los medios de comunicación de NCR Voyix
Chad Biele
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