Innovative Managed Service offer prevents service disruptions from happening, improving store productivity and customer experience, two leading grocers sign up to deploy offer across point-of-sale and self-checkout
DULUTH, Ga. – NCR Corporation (NYSE: NCR) today announced that NCR Predictive Services, a unique managed service offer for assisted- and self-service technologies, is now available for its NCR RealPOS™ point-of-sale (PoS) terminals. Unlike other offerings that fix POS terminals after they break, NCR Predictive Services predicts failures before they happen enabling resolution before a device fails and faster resolution of device issues.
Already available on self-checkout devices, NCR Predictive Services ensures more terminals are working in stores at peak times, saving thousands of hours in downtime and improving store productivity and customer experience.
Sainsbury’s in the UK and a major U.S. grocer are the first retailers to sign up for Predictive Services across POS and self-checkout units. The Sainsbury’s deployment is part of a multi-million dollar managed services renewal that will also see NCR extend its offer to help desk across 1,000 stores and 23 depots.
NCR Predictive Services works through a software agent on each NCR device, which gathers a wide variety of operational data. This data is then analyzed by NCR’s unique business intelligence software and processes that leverage the NCR Services data warehouse, which maintains operational data from more than 2 million consumer points of service and 12 million annual service actions around the world. From this analysis, recommendations are then made for preventive action due to end-of-life or imminent failure of devices and modules. Detailed, advance information on repairs can also be provided, enabling faster resolution, either by on-site technicians or remotely.
For example, the NCR software could identify that a cooling fan in a POS terminal is running slower than it should be. The software would also identify that terminals with this operating condition statistically fail within a certain time period, so an NCR Customer Engineer will be automatically dispatched to change the part at a minimally disruptive time, before the defect causes failure. For service actions that do not require an on-site visit, such as firmware updates, a remote resolution session could be established, where an NCR technician can securely recover and review logs, and perform problem resolution activities rapidly.
“The ability to take corrective action before a disruption occurs is a powerful shift in service delivery models and reflective of our commitment to create new value for customers through disruptive software and service innovation,” said Chris Askew, senior vice president of services, NCR. “By extending the benefits of NCR Predictive Services to the point of sale, NCR will help businesses offer an enhanced consumer experience and enable a successful interaction, every time.”
NCR Predictive Services is deployed in thousands of self-checkout lanes and ATMs around the world, helping companies maximize the up-time of critical, customer-facing technologies and enhance the shopping or banking experience for customers. Customers using NCR Predictive Services have seen an increased availability of self-service devices, with a first visit resolution improvement of approximately 14 percent over traditional service models.
NCR Predictive Services is based on NCR’s Interactive Insight™ which is a state of-the-art continuous improvement process to provide consistent, enterprise-wide analytics across products, customers and countries around the world. Leveraging one of the world’s largest databases of services information, NCR can drive quality improvements into new and existing products as well as analyze a customer’s technology environment to proactively optimize their estate.
NCR Predictive Services for POS has received Payment Application Data Security Standards (PA-DSS) acceptance. The PA-DSS is a global security standard created by the Payment Card Industry Security Standards Council (PCI SSC) intended to help organizations proactively protect customer account data, through requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
NCR is a trademark of NCR Corporation in the United States and other countries.
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Mark Scott
NCR Corporation
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NCR Corporation (NYSE: NCR) es líder en la transformación, conexión y ejecución de plataformas tecnológicas para bancos, tiendas y restaurantes autodirigidos. NCR tiene su sede en Atlanta, Georgia, y cuenta con 35 000 empleados en todo el mundo. NCR es una marca comercial de NCR Corporation en los Estados Unidos y en otros países.
NCR VOYIX Corporation (NYSE: VYX) es un proveedor líder mundial de soluciones de comercio digital para los sectores minorista, de restaurantes y de banca digital. NCR VOYIX transforma las tiendas minoristas, los sistemas de restaurantes y las experiencias de banca digital con capacidades de SaaS y servicios integrales y basadas en plataformas. NCR VOYIX tiene su sede en Atlanta, Georgia, y cuenta con aproximadamente 16 000 empleados en 35 países de todo el mundo.
Este comunicado contiene declaraciones prospectivas. Las declaraciones prospectivas utilizan palabras como «esperar», «anticipar», «perspectiva», «pretender», «planificar», «confiar», «creer», «será», «debería», «podría», «potencial», «posicionamiento», «propuesto», «planificado», «objetivo», «probable», «podría», «podría» y palabras de significado similar, así como otras palabras o expresiones que hacen referencia eventos, condiciones o circunstancias futuros. Declaraciones que describen o se relacionan con los planes, objetivos, intenciones, estrategias o perspectivas financieras de NCR o NCR VOYIX con respecto a la escisión, la intención de NCR o NCR VOYIX de consumar la oferta y emitir los Bonos o el uso previsto de las ganancias de la oferta de los Bonos y celebrar las nuevas líneas de crédito senior garantizadas, y declaraciones que no estén relacionadas con hecho actual, son ejemplos de declaraciones prospectivas. Las declaraciones prospectivas se basan en nuestras creencias, expectativas y suposiciones actuales, que pueden no resultar precisas, e implican una serie de riesgos e incertidumbres conocidos y desconocidos, muchos de los cuales están fuera del control de NCR y NCR VOYIX. Las declaraciones prospectivas no garantizan el rendimiento futuro, y hay una serie de factores importantes que podrían hacer que los resultados y los resultados reales difieran sustancialmente de los resultados contemplados en dichas declaraciones prospectivas. Puede encontrar información adicional sobre estos y otros factores en las presentaciones de NCR y NCR VOYIX ante la Comisión de Bolsa y Valores de los Estados Unidos, incluido el informe anual más reciente de NCR en el formulario 10-K, el informe trimestral más reciente en el formulario 10-Q y los informes actuales en el formulario 8-K y la declaración de registro de NCR VOYIX en el formulario 10, el informe trimestral más reciente en el formulario 10-Q y los informes actuales en el formulario 8-K. Cualquier declaración prospectiva se refiere únicamente a la fecha en que se hace. Ni NCR ni NCR VOYIX asumen ninguna obligación de actualizar o revisar públicamente ninguna declaración prospectiva, ya sea como resultado de nueva información, eventos futuros o de otro modo.
Contacto para inversores de NCR Voyix
Sarah Jane Schneider
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Contacto con los medios de comunicación de NCR Voyix
Chad Biele
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