NCR Opens State-of-the-Art Services Operations Centre in Kuala Lumpur
New facility in Malaysia will enhance service delivery levels in the Asia Pacific region with next-generation services and solutions spanning multiple industries
Kuala Lumpur, Malaysia. June 4, 2015 – NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, today announced the opening of a new Services Operation Centre in Kuala Lumpur, Malaysia. This new facility will serve as NCR’s services hub for the Asia Pacific region. Located at Bangsar South City, the state-of-the-art facility allows NCR to quickly introduce next-generation service delivery support to customers in the financial services, retail, hospitality, and telecom and technology industries across the region.
“The new Services Operation Centre in Kuala Lumpur is part of NCR’s global growth strategy as Asia Pacific continues to remain a key growth market for us,” said Rick Marquardt, executive vice president, Services, Hardware Solutions and Enterprise Quality, NCR. “The centre will play a significant role in shaping benchmarks for solution innovation and service excellence backed by Kuala Lumpur’s reliable infrastructure, strategic location and skilled talent pool. The new CoE represents a significant investment by NCR and validates our commitment to deliver benchmark customer service.”
The new centre will complement NCR’s two other Services Centres in Belgrade and Mumbai meeting NCR’s global service standard benchmarks. The new facility in Kuala Lumpur will initially employ over 100 highly-trained and multilingual service professionals and expects to double this headcount by the end of this year. It will provide quality support services using next-generation tools like big data analytics, remote diagnostics and resolution, security management, helpdesk and cloud-based solutions.
“Customers in the region across all the industries we serve are demanding higher levels of innovative service solutions, backed by big data capabilities,” said Nick Vreugdenhil, services vice president, Asia Pacific of NCR. “The new Services Operation Centre in Kuala Lumpur will enhance our ability to provide quality services support more effectively, sharing our global services learning and best practices more easily. It will also benefit our front-end customer service functions across the region to provide high value, local touch points for our customers.”
The NCR CoE will provide around the clock customer support in 11 Asian languages and will add more languages based on customer needs. The centre has a disaster recovery centre located in Sentul, 8.25 km away from Bangsar South City that ensures business continuity for our customers.
“Today’s announcement represents an important investment by NCR in a world-class Center of Excellence,” said Jaideep Agrawal, NCR managing director – Services Operations Center – Malaysia and director Managed Services – APAC, India, Japan and Korea. “Global-level skills development will be undertaken by NCR at this Centre and it will be a good opportunity for employees in Malaysia to benefit significantly with exposure to NCR’s global best practices, next generation of innovative technologies, flat management structure and excellent career development opportunities.”
According to Retail Banking Research, NCR is the largest supplier of retail self-checkout solutions to the Asia Pacific region with 75 percent shipments in 2013. NCR is also one of the leading ATM suppliers in the Asia Pacific. In Malaysia, NCR has a 38% share of the ATM market.
NCR serves industry leaders from the financial services, retail and hospitality, telecom and technology sectors in the Asia Pacific region. The new Centre is equipped to remotely manage devices including ATMs, point-of-sale, and self-checkout terminals. NCR manages over 22 million service incidents globally and a large percentage of the incidents are from the Asia Pacific region. The new Centre in Kuala Lumpur will be a key contributor to this growth story.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Web sites: www.ncr.com
Twitter: @NCRCorporation
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News Media Contact
Rakesh Aulaya
NCR Corporation
+91 22619 54583
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David Gibson
Inter.Asia Communications
+6012 612 1425
[email protected]
NCR Corporation (NYSE: NCR) es líder en la transformación, conexión y ejecución de plataformas tecnológicas para bancos, tiendas y restaurantes autodirigidos. NCR tiene su sede en Atlanta, Georgia, y cuenta con 35 000 empleados en todo el mundo. NCR es una marca comercial de NCR Corporation en los Estados Unidos y en otros países.
NCR VOYIX Corporation (NYSE: VYX) es un proveedor líder mundial de soluciones de comercio digital para los sectores minorista, de restaurantes y de banca digital. NCR VOYIX transforma las tiendas minoristas, los sistemas de restaurantes y las experiencias de banca digital con capacidades de SaaS y servicios integrales y basadas en plataformas. NCR VOYIX tiene su sede en Atlanta, Georgia, y cuenta con aproximadamente 16 000 empleados en 35 países de todo el mundo.
Este comunicado contiene declaraciones prospectivas. Las declaraciones prospectivas utilizan palabras como «esperar», «anticipar», «perspectiva», «pretender», «planificar», «confiar», «creer», «será», «debería», «podría», «potencial», «posicionamiento», «propuesto», «planificado», «objetivo», «probable», «podría», «podría» y palabras de significado similar, así como otras palabras o expresiones que hacen referencia eventos, condiciones o circunstancias futuros. Declaraciones que describen o se relacionan con los planes, objetivos, intenciones, estrategias o perspectivas financieras de NCR o NCR VOYIX con respecto a la escisión, la intención de NCR o NCR VOYIX de consumar la oferta y emitir los Bonos o el uso previsto de las ganancias de la oferta de los Bonos y celebrar las nuevas líneas de crédito senior garantizadas, y declaraciones que no estén relacionadas con hecho actual, son ejemplos de declaraciones prospectivas. Las declaraciones prospectivas se basan en nuestras creencias, expectativas y suposiciones actuales, que pueden no resultar precisas, e implican una serie de riesgos e incertidumbres conocidos y desconocidos, muchos de los cuales están fuera del control de NCR y NCR VOYIX. Las declaraciones prospectivas no garantizan el rendimiento futuro, y hay una serie de factores importantes que podrían hacer que los resultados y los resultados reales difieran sustancialmente de los resultados contemplados en dichas declaraciones prospectivas. Puede encontrar información adicional sobre estos y otros factores en las presentaciones de NCR y NCR VOYIX ante la Comisión de Bolsa y Valores de los Estados Unidos, incluido el informe anual más reciente de NCR en el formulario 10-K, el informe trimestral más reciente en el formulario 10-Q y los informes actuales en el formulario 8-K y la declaración de registro de NCR VOYIX en el formulario 10, el informe trimestral más reciente en el formulario 10-Q y los informes actuales en el formulario 8-K. Cualquier declaración prospectiva se refiere únicamente a la fecha en que se hace. Ni NCR ni NCR VOYIX asumen ninguna obligación de actualizar o revisar públicamente ninguna declaración prospectiva, ya sea como resultado de nueva información, eventos futuros o de otro modo.
Contacto para inversores de NCR Voyix
Sarah Jane Schneider
[email protected]
Contacto con los medios de comunicación de NCR Voyix
Chad Biele
[email protected]