リソース

今日の進化し続ける小売環境では、顧客と従業員の両方にとってエクスペリエンスが重要な差別化要因となることがよくあります。アクセシビリティの場合に勝るものはありません。今日の小売業者は、インクルーシブデザインを順守すべきものとして扱うのではなく、アクセシビリティを顧客体験と従業員体験の両方のコアバリューとして理解し始めています。

Online ordering can be the deciding factor in whether customers come to your restaurant or visit one of your competitors instead, so it's important to meet potential customers where they are. Social media is effective in community building, but one of the first (and best) places to reel guests in is through a search engine.

Over the last few decades, self-checkout in stores has gone from being a novelty to the norm. Now, it’s a vital part of the shopping experience for many customers.

At the National Restaurant Show this year, we saw a few recurring themes regarding what’s new, exciting and innovative in the restaurant industry. From artificial intelligence to kitchen robotics, restaurants are working to stay at the cutting edge of technology to gain valuable insights and provide their customers with the best possible experience.

In the retail world, peak season is the time of the year when consumer spending skyrockets— and, as such, it represents a golden opportunity for stores to boost sales and win market share. During times of increased demand, making sure that store operations run smoothly is essential, but the real magic of ensuring a store’s success starts months earlier.

Reaching customers online is one of the best ways to keep them engaged and in the know about your restaurant’s happenings.

Millions of people dream of opening a restaurant, but running a restaurant of your own is a big step, and a huge accomplishment! As you know, the work doesn’t end at opening—figuring out what does and doesn’t work in a restaurant is a job of its own, not to mention understanding what it takes to expand to make your business bigger and better.

Shrink. It’s a word that many retailers don’t like to hear or even think about too much. Also referred to as merchandise loss, this major challenge carries with it many secondary problems, from compromised operational efficiency to diminished revenues. Often cited in earnings reports as a cause for tighter margins and other unfavorable outcomes, shrink affects retailers everywhere: from small and mid-sized businesses to larger enterprise operations.