Bank of Baroda Embraces Digital Innovation, Improves Customer Service with NCR ATM as a Service
NCR’s end-to-end solution will transform nearly half of the bank’s ATM fleet
ATLANTA – February 3, 2021 – Bank of Baroda, one of India’s largest banks, was looking to quickly increase efficiencies, implement the latest digital technology and deliver a more connected customer experience. With these goals in mind, it selected NCR Corporation (NYSE: NCR), a global enterprise technology provider, and its ATM as a Service solution to own, run, manage and modernize nearly half of its more than 9,800 ATM fleet.
With NCR ATM as a Service, Bank of Baroda will transfer management of its self-service channel, including compliance, security and software updates, to NCR. As a result, the bank expects to gain greater ATM availability and uptime, a more predictable cost structure and the ability to deliver smooth transactions from start to finish, boosting customer access, satisfaction and loyalty.
“We are a bank that prioritizes digital innovation and leveraging leading technology to facilitate superior customer experiences, which is why we have decided to partner with NCR,” said Mr. Akhil Handa, Chief Digital Officer for Bank of Baroda. “By outsourcing the management of our ATMs with NCR, we’ll be able to offer a more modern experience and expanded transaction options via our self-service channel. At the same time, our staff will have more time to focus on our core strengths and growth-focused initiatives.”
Established in 1908, Bank of Baroda has 140 million customers in 19 countries, 73.2 million debit cardholders and more than $163 billion in assets. Bank of Baroda’s partnership with NCR will enable the delivery of a more modern ATM experience and deliver on its customers' expectations.
“As banks are increasingly challenged with competing priorities, NCR ATM as a Service provides an effective and strategic way to keep up with evolving consumer expectations and quickly deliver the latest innovations,” said Frank Hauck, president and general manager of banking for NCR Corporation. “The Bank of Baroda is a banking leader both in India and across the globe, and we are proud to empower the institution with an end-to-end solution to digitally enhance its ATM channel.”
NCR helps financial institutions bridge digital and physical operations so that they can connect with consumers anytime, anywhere. Through innovative solutions, NCR simplifies and optimizes banking experiences for customers and staff alike. NCR provides a modern and efficient end-to-end infrastructure for customers to connect to the broader enterprise and fintech ecosystem to run self-directed banking.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading enterprise technology provider that runs stores, restaurants and self-directed banking. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
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Media Contact
Scott Sykes
212.589.8428
[email protected]
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting, and running technology platforms for self-directed banking, stores, and restaurants. NCR is headquartered in Atlanta, Georgia, with 35,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR VOYIX transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.
This release contains forward-looking statements. Forward-looking statements use words such as “expect,” “anticipate,” “outlook,” “intend,” “plan,” “confident,” “believe,” “will,” “should,” “would,” “potential,” “positioning,” “proposed,” “planned,” “objective,” “likely,” “could,” “may,” and words of similar meaning, as well as other words or expressions referencing future events, conditions or circumstances. Statements that describe or relate to NCR’s or NCR VOYIX’s plans, goals, intentions, strategies, financial outlook, NCR’s or NCR VOYIX’s expectations regarding the Spin-Off, NCR’s or NCR VOYIX’s intention to consummate the offering and issue the Notes or the intended use of proceeds from the offering of the Notes and enter into the new senior secured credit facilities, and statements that do not relate to historical or current fact, are examples of forward-looking statements. Forward-looking statements are based on our current beliefs, expectations and assumptions, which may not prove to be accurate, and involve a number of known and unknown risks and uncertainties, many of which are out of the NCR’s and NCR VOYIX’s control. Forward-looking statements are not guarantees of future performance, and there are a number of important factors that could cause actual outcomes and results to differ materially from the results contemplated by such forward-looking statements. Additional information concerning these and other factors can be found in NCR and NCR VOYIX’s filings with the U.S. Securities and Exchange Commission, including NCR’s most recent annual report on Form 10-K, most recent quarterly report on Form 10-Q and current reports on Form 8-K and NCR VOYIX’s registration statement on Form 10, most recent quarterly report on Form 10-Q and current reports on Form 8-K. Any forward-looking statement speaks only as of the date on which it is made. Neither NCR nor NCR VOYIX undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Michael Nelson
NCR Corporation
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Scott Sykes
NCR Corporation
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