NCR Simplifies Operations for Community Financial Institutions with Turn-key Managed Services
Duluth, Ga., July 17, 2017 - NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today announced that it has launched new, simplified Managed Services for Community Financial Institutions (CFIs) in the U.S. These new offers take the guesswork out of monitoring, maintaining, securing and managing ATMs and driving outcomes and insights for CFIs while lowering costs.
“The challenge that CFIs face is how to deliver world-class customer service at the lowest possible cost,” said Chris King, VP of Financial Sales, North America, NCR. “Driving profitability requires banks to consistently manage every element of the self-service channel. NCR’s new managed offers help CFIs stretch their available resources to provide the best possible experience with their ATM network.”
“Finding and hiring new staff with the right skill set to manage our large fleet of ATM’s and distributing software updates at that scale can be both challenging and expensive,” says Patty Melvin, AVP of eBanking at City National Bank, Charleston, W. Va. “By engaging NCR Managed Services, we reduce costs from taking these operations in-house, while leveraging the best talent and resources available.”
To deliver a strong return on investment and increase their member experience, banks must balance availability, transaction and interaction security, customer usage, and total cost of ownership across the ATM self-serve channel. NCR’s Managed Services enable CFIs to deliver world-class availability and minimize failed customer interaction (FCI), ensure enhanced regulatory compliance while reducing security risk profile and reduce the cost of cash by monitoring and managing cash at ATMs.
As the world leader in delivering services to financial, retail and hospitality customers, NCR has over 20,000 service professionals (including 13,000 Customer Engineers), with a presence in 180 countries. We resolve 3 million service requests remotely each year, avoiding the need for on-site service dispatch. We also service 2.5 million non-NCR devices from 300 vendors.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
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News Media Contacts
John Buchholz, NCR
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678-808-7979
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting, and running technology platforms for self-directed banking, stores, and restaurants. NCR is headquartered in Atlanta, Georgia, with 35,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR VOYIX transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.
This release contains forward-looking statements. Forward-looking statements use words such as “expect,” “anticipate,” “outlook,” “intend,” “plan,” “confident,” “believe,” “will,” “should,” “would,” “potential,” “positioning,” “proposed,” “planned,” “objective,” “likely,” “could,” “may,” and words of similar meaning, as well as other words or expressions referencing future events, conditions or circumstances. Statements that describe or relate to NCR’s or NCR VOYIX’s plans, goals, intentions, strategies, financial outlook, NCR’s or NCR VOYIX’s expectations regarding the Spin-Off, NCR’s or NCR VOYIX’s intention to consummate the offering and issue the Notes or the intended use of proceeds from the offering of the Notes and enter into the new senior secured credit facilities, and statements that do not relate to historical or current fact, are examples of forward-looking statements. Forward-looking statements are based on our current beliefs, expectations and assumptions, which may not prove to be accurate, and involve a number of known and unknown risks and uncertainties, many of which are out of the NCR’s and NCR VOYIX’s control. Forward-looking statements are not guarantees of future performance, and there are a number of important factors that could cause actual outcomes and results to differ materially from the results contemplated by such forward-looking statements. Additional information concerning these and other factors can be found in NCR and NCR VOYIX’s filings with the U.S. Securities and Exchange Commission, including NCR’s most recent annual report on Form 10-K, most recent quarterly report on Form 10-Q and current reports on Form 8-K and NCR VOYIX’s registration statement on Form 10, most recent quarterly report on Form 10-Q and current reports on Form 8-K. Any forward-looking statement speaks only as of the date on which it is made. Neither NCR nor NCR VOYIX undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Michael Nelson
NCR Corporation
678-808-6995
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Scott Sykes
NCR Corporation
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