Starbucks EMEA Transforms Technology Management and Maximizes Customer Satisfaction with NCR Partnership

https://ncrvoyix.com/company/news/starbucks-emea-transforms-technology-management-and-maximizes-customer-satisfaction-with-ncr-partnership

Starbucks EMEA Transforms Technology Management and Maximizes Customer Satisfaction with NCR Partnership

LONDON, November 22, 2021 – For Starbucks Europe, Middle East and Africa (EMEA), maximizing customer satisfaction and keeping all aspects of a Starbucks café running smoothly is the top priority. Starbucks EMEA, with stores in 43 markets across the region, needed to streamline management of its technology and increase visibility into store operations. NCR Corporation (NYSE: NCR), a leading enterprise technology provider, partnered with Starbucks EMEA to deliver.

“NCR transformed a complex web of suppliers into a single point of contact, future-proofing service delivery,” said Doug Baker, Director of Technology Operations, Starbucks EMEA. “The key for Starbucks is driving operational support of technology so our partners in stores can focus on other priorities. We have improved customer satisfaction while lowering costs and optimizing operations – it’s a win-win.”

NCR Digital Connected Services provides a one-stop shop for managing the technology that Starbucks’ uses to run its business, across software, hardware and services. The combination of NCR’s Digital Connected Services and a dedicated, multi-lingual NCR Service Desk team provides real-time monitoring, remote resolution, maintenance and reporting to run store operations from end to end.

“By providing wall-to-wall support 24x7x365, remotely monitoring technology in Starbucks stores, our team is able to spot a potential issue before it impacts commerce,” said Dirk Izzo, president and general manager, NCR Hospitality. “The goal is to know before they know and fix it before they care. That frees up Starbucks employees to focus on what they do best, a great customer experience.”

“NCR’s Digital Connected Services, using Microsoft Azure with Azure IOT Edge, gave Starbucks increased visibility into its technology investments and boosted up time,” said Shelley Bransten, worldwide corporate vice president, consumer goods & retail industries, Microsoft. “This has helped them to lower management costs, increase availability and drive greater revenue.”

NCR is a full end-to-end provider from order creation to payment settlement that brings together software, services and hardware -- trusted by more than 100,000 restaurants, including independent operators, domestic chains and international brands across the globe. NCR’s comprehensive offering provide everything restaurants need to run their business, boost efficiency and increase growth.

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leading enterprise technology provider that runs stores, restaurants and self-directed banking. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

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NCR Media Contact
Anne O’Neill
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[email protected]

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting, and running technology platforms for self-directed banking, stores, and restaurants. NCR is headquartered in Atlanta, Georgia, with 35,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

About NCR VOYIX, LLC

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR VOYIX transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe.

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This release contains forward-looking statements. Forward-looking statements use words such as “expect,” “anticipate,” “outlook,” “intend,” “plan,” “confident,” “believe,” “will,” “should,” “would,” “potential,” “positioning,” “proposed,” “planned,” “objective,” “likely,” “could,” “may,” and words of similar meaning, as well as other words or expressions referencing future events, conditions or circumstances. Statements that describe or relate to NCR’s or NCR VOYIX’s plans, goals, intentions, strategies, financial outlook, NCR’s or NCR VOYIX’s expectations regarding the Spin-Off, NCR’s or NCR VOYIX’s intention to consummate the offering and issue the Notes or the intended use of proceeds from the offering of the Notes and enter into the new senior secured credit facilities, and statements that do not relate to historical or current fact, are examples of forward-looking statements. Forward-looking statements are based on our current beliefs, expectations and assumptions, which may not prove to be accurate, and involve a number of known and unknown risks and uncertainties, many of which are out of the NCR’s and NCR VOYIX’s control. Forward-looking statements are not guarantees of future performance, and there are a number of important factors that could cause actual outcomes and results to differ materially from the results contemplated by such forward-looking statements. Additional information concerning these and other factors can be found in NCR and NCR VOYIX’s filings with the U.S. Securities and Exchange Commission, including NCR’s most recent annual report on Form 10-K, most recent quarterly report on Form 10-Q and current reports on Form 8-K and NCR VOYIX’s registration statement on Form 10, most recent quarterly report on Form 10-Q and current reports on Form 8-K. Any forward-looking statement speaks only as of the date on which it is made. Neither NCR nor NCR VOYIX undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

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NCR Corporation
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NCR Corporation and NCR VOYIX, LLC News Media Contact

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NCR Corporation
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