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Restaurant Payments Fee Program

Convenience fees and surcharge

NCR Voyix is here to help you navigate the ins and outs of credit card acceptance rules.

Woman at coffee shop swiping  a credit card

How much do you spend on credit card fees?

What if you could offset those fees?

The card networks designed specific programs to help the SMB market offset some of the cost of acceptance. By taking advantage of these solutions, you can now pass a subset of these fees to the consumer for the growing cost of accepting credit cards.

NCR VOYIX has seamless processes to offer a solution to:

  • Recoup your credit card processing fees from your customers
  • Maintain transaction security for you
  • Remove the hassle of trying to implement something yourself
  • Enable your NCR POS device or NCR credit card terminal for fee prompting*
As a true innovative partner for your business, NCR can help you offset your fees at every point of purchase – online, in-store, mobile, kiosk … simple and secure!
*Device compatibility may vary.

Convenience fee

A fee charged to a cardholder that represents the convenience of payment through an alternative payment channel different from the normal payment channel. (can apply to Card Present & Card Not Present)

  • Example 1: Online payment vs Face-to-Face - Movie ticket purchases online receive a conv fee, while in-person cash ticket sales do not
  • Example 2: Electronic Payment vs mail in payment - Paying a water bill in-person/online/over the phone via credit card can access a conv fee, while sending a check for payment in the mail will not

Fees can be applied Card Present & Card Not Present

Does not require card brand registration

Surcharge

An extra fee added to credit card transactions during purchase of goods or services either online or in-store.

  • Example 1: Consumer purchases clothing at a retailer and charges a surcharge for using a credit card
  • Example 2: Consumer is provided services by a seamstress Merchant charges a 3% surcharge for using a credit card

Surcharge fees must not exceed your cost of acceptance and are capped at 4%.

Registration is required with Visa 30 days prior to starting

Notify NCR VOYIX once this registration has been completed

Visit these card network resources to learn more about surcharging rules, signage requirements and to complete your surcharge registration.

Questions about fees and surcharging

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